Honda of Olathe Coronavirus Response
Dear Valued Guest:
During this time of uncertainty, one thing is certain—we’re here to help, whether you need a new vehicle or just need to keep yours running.
In accordance with the Stay At Home Order issued by the state of Kansas, effective Monday, March 30th, our sales and service departments are considered essential businesses and will be open for appointments and walk-ins while maintaining a maximum capacity of 10 people.
Customers needing to purchase or service a vehicle are welcomed to reach out to our stores online or by phone and we will work with you to schedule an appointment.
In response to the current health concerns and gathering restrictions, we have implemented several services to help you complete any necessary services from home.
- At-home Test Drives: We will deliver the vehicle of your choice to your door—fully sanitized and ready for a test drive. You’re able to keep the car for up to 24 hours, and we’ll also appraise your trade-in vehicle on the spot.
- Simplified Process: Our team is standing by to help provide Instant Answers any way you’d prefer—over the phone, via email, text or instant chat.
- Hassle-free Delivery: Our guests can take advantage of the vehicle being delivered to you, along with the final paperwork.
- Service Pick-up & Return: We recognize now is not the time to have a service waiting area full of guests. As a result, we will pick-up and return any vehicle for service to any of our locations. Please contact your preferred service location for details. The vehicle will be fully sanitized at both pickup and delivery as a precaution against any spread of COVID-19.
In addition to actively monitoring the guidance provided by the Center for Disease Control and Prevention (CDC), the World Health Organization (WHO) and our local leaders for precautionary measures, our operations have:
- Instituted new deep cleaning and safety protocols.
- Implemented a “hands-free” policy for staff and guests.
- Limited outside visits from vendors to our stores beyond guests and employees.
- Posted relevant signage throughout the stores that provides information about COVID-19, and critical ways to avoid being exposed to it.
- Increased the number of hand sanitizer stations throughout the stores, and relentlessly encouraging members of our team to wash their hands throughout the day.
- Instructed all employees who are exhibiting symptoms of COVID-19 to self-monitor and/or self-quarantine at home.
No matter your vehicle needs during this challenging time, we’ve got you.
This is a trying time for all of us. We remain singularly focused on the health and well-being of our staff, guests and community and we wish you all the best.
Thank you,
Mickey Anderson
President, Honda of Olathe
Frequently Asked Questions
Is Honda of Olathe Open Right Now?
Yes, Honda of Olathe is open right now!
At this time, you’re still welcome to visit us at our Honda dealership in Kansas City. However, in accordance with the stay-at-home order issued by the state of Kansas, our sales and service departments must maintain a maximum capacity of 10 people. If you choose to visit us, please know that all of us at Honda of Olathe consider the health and safety of our customers and employees a top priority. Therefore, we have new practices and sanitation measures in place so you can feel confident in our environment.
What is Honda of Olathe doing to keep guests safe when shopping in the dealerships?
We’re actively monitoring the guidance provided by the Center for Disease Control and Prevention (CDC), the World Health Organization (WHO) and our local leaders for precautionary measures. In response to the most recent information, our stores have:
- Instituted new deep-cleaning and safety protocols for all stores and employees, and will continue to enhance and evolve these measures as directed by the CDC guidelines and local government policies.
- Implemented a “hands-free” policy for staff & guests, as well as limited any outside visits from vendors to our stores beyond guests and employees.
- Posted relevant signage throughout the stores which provides information about COVID-19 and critical ways to avoid exposure.
- Increased the number of hand sanitizer stations throughout the stores, and are constantly encouraging members of our team to wash their hands throughout the day.
- Instructed all employees who are exhibiting symptoms of COVID-19 to self-monitor from home, and, if necessary, visit a doctor.
Additionally, in accordance with the stay-at-home order issued by the state of Kansas, our sales and service departments must maintain a maximum capacity of 10 people. If you choose to visit us, please know that all of us at Honda of Olathe consider the health and safety of our customers and employees a top priority.
Can I still purchase a vehicle during this time?
Absolutely. We’ve expanded our ability to complete a necessary vehicle purchase from anywhere, and to stay connected with you—our guests—from anywhere. In addition to morphing the operations of our physical locations, we’ve also implemented new systems, processes and tools that allow for our team to 100% remotely complete a transaction. This includes digital signatures on routine paperwork, over-the-phone consultations regarding protection plans and financing, and live updates regarding your vehicle’s service needs.
Can I service my vehicle with Honda of Olathe during this time?
Yep. Our service departments are open and here to serve you as needed. We recognize now is not the time to have a service waiting area full of guests. As a result, we’ll pick up and return any vehicle for service to any of our locations. Please contact our service department for details. The vehicle will be fully sanitized at both pickup and delivery as a precaution against any spread of COVID-19.
Have Honda of Olathe hours changed?
Yes. We currently have shortened hours and may require an appointment.
Please check our website for our most up-to-date hours of operation.
What is Honda of Olathe doing to support its team members during this time?
We recently announced changes to many of our employee benefits, including the ability for our team to access a newly created care provider fund to help manage the recent school and daycare closures. This comes on top of temporarily waiving our absenteeism policy and covering quarantine and confirmed illness pay. We’ll also continue to offer benefits like paid family leave and free counseling services for the range of challenges our team might be facing.